Under the Search bar there are 3 buttons showing you the current status of your 3 hardware components: Your gateway, your anchors, and your tags.
The first button has info about your gateway. It will tell you:
- Whether it is connected to the cloud or not
- Which mode1 it is in and which positioning protocol2 it is running
- Its current status: Positioning when everything is fine, but it could also show you warnings or errors
- The data throughput of the system. This can be useful for debugging.
The second button shows you the status of your anchors. Clicking on it will open a list of all your anchors and their warnings:
Clicking on an ID will give you more info about that anchor: its IP address, coordinates, hardware version, firmware version, neighbors, and some info about the data throughput. From here you can also edit the labels of the anchor and enable or disable it. The selected anchor will be highlighted, and other devices will be shown less bright:
Warnings and Errors
From the visualization and anchor list you'll quickly be able to spot quirks with your anchors. Anchors with a warning will be shown in orange, and anchors with an error will be shown in red.
|Error||Offline||Red anchor icon||The anchor is either disconnected or there's a hardware failure. Hardware failures are almost always related to cabling issues as every individual anchor is tested before it leaves our production facility. Swap the anchor with an anchor that is working correctly on an other cable to confirm.|
|Warning||Self test failed||Orange anchor icon|
There are 6 self tests in the anchor:
If one of these tests is failing, please contact us through email@example.com
|Warning||No coordinates||Anchor is not shown on the visualization||The anchor needs coordinates before it can participate in positioning. Add the anchor coordinates on the Setup → Anchor Coordinates page.|
|Warning||No network packets||Orange anchor icon||There are no network packets being received from the anchor. This can happen when the anchor is not receiving UWB packets from any tags and when it is also not synchronizing. This could be the case for a presence only anchor: A presence only anchor will not participate in the position calculation but will only indicate that a tag is in its proximity. Because it does not participate in positioning it will also not participate in the synchronization, and therefore when there are no tags nearby (and it does not receive any UWB packets), it will show this warning.|
|Warning||Only x% of network packets successful||Orange anchor icon|
There is loss on the network. Possible reasons for this include:
|Warning||No sync packets||Orange anchor icon||The anchor is not being synchronized with the other anchors. The anchors are grouped in synchronization zones based on the result of the UWB connectivity test. Verify whether the anchor is included in a synchronization zone by toggling the Sync zones and/or Sync diagnostics layer on the Visualization page. If this is not the case you can go to the Setup → Anchor connectivity page and press the Capture UWB connectivity button.|
|Info||Not in use||Anchor is not shown on the visualization||The anchor is toggled out of use through the web application.|
The third button shows you the status of your tags. Clicking on it will open a list of all your tags and show you for each tag when it was last positioned and its positioning success rate3:
Each ID is also clickable to provide more information about that tag: you can see info like the update rate, the current coordinates, the (trigger) zones it is in, its hardware version4, and the firmware version4 it is running. From here you can also edit the label and color of the tag. The selected tag will be highlighted, and other devices will be shown less bright:
1 Positioner or Simulator
2 TDOA or TWR
3 This is shown by the little bar charts in column 3. Hovering over these will give you the exact percentages and the reason why not 100% of them are successful. It’s also completely normal that you don’t have a 100% success rate. Anywhere above 80% is good.
4 The hardware version and firmware version of the tags is only available in TDOA mode.