Anchor warnings & errors
Anchor LED
Information about the anchor’s LED can be found on the Mounting the anchors page.
Web application
Both from the Visualization page in the web application and from the Anchor device management page you’ll be able to see any warning or error that an anchor might have:


Level | Message | Visualization | Info |
---|---|---|---|
Error | Offline | Red anchor icon | The anchor is either disconnected or there's a hardware failure. Hardware failures are almost always related to cabling issues as every individual anchor is tested before it leaves our production facility. Swap the anchor with an anchor that is working correctly on an other cable to confirm. |
Warning | Self test failed | Orange anchor icon | There are 6 self tests in the anchor:
If one of these tests is failing, please contact us through enterprise@pozyx.io |
Warning | No coordinates | Anchor is not shown on the visualization | The anchor needs coordinates before it can participate in positioning. Add the anchor coordinates on the Setup → Anchor Coordinates page. |
Warning | No network packets | Orange anchor icon | There are no network packets being received from the anchor. This can happen when the anchor is not receiving UWB packets from any tags and when it is also not synchronizing. This could be the case for a presence only anchor: A presence only anchor will not participate in the position calculation but will only indicate that a tag is in its proximity. Because it does not participate in positioning it will also not participate in the synchronization, and therefore when there are no tags nearby (and it does not receive any UWB packets), it will show this warning. |
Warning | Only x% of network packets successful | Orange anchor icon | There is loss on the network. Possible reasons for this include:
|
Warning | No sync packets | Orange anchor icon | The anchor is not being synchronized with the other anchors. The anchors are grouped in synchronization zones based on the result of the UWB connectivity test. Verify whether the anchor is included in a synchronization zone by toggling the Sync zones and/or Sync diagnostics layer on the Visualization page. If this is not the case you can go to the Setup → Anchor connectivity page and press the Capture UWB connectivity button. |
Info | Not in use | Anchor is not shown on the visualization | The anchor is toggled out of use through the web application. |